At Healthy Plant Shop, we believe every plant deserves extraordinary care – from our nursery to your garden. Below you’ll find answers to our most common questions about our botanical treasures and services.

About Our Plants

What makes your plants special?
We specialize in premium quality plants including rare varieties like Japanese Maples, Rare Azaleas, and unique flowering specimens. Each plant receives meticulous care from our horticulture team before shipping.
Do you offer seasonal plants?
Yes! Our collection includes seasonal favorites like Hydrangeas, Gardenias, and Crape Myrtles. We carefully monitor weather patterns to ensure safe delivery during optimal planting times.
Are your plants suitable for beginners?
We offer plants for all skill levels – from easy-care Houseplants and Herb Plants to more specialized specimens. Each shipment includes detailed care instructions to help your new plants thrive.

Shipping & Delivery

What shipping options do you offer?
We provide two careful shipping methods:
Standard Shipping ($12.95): Via DHL/FedEx (10-15 days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
All plants receive our specialized packaging designed by horticulture experts.
How long does order processing take?
We take 1-2 business days to conduct health checks and prepare your plants with the utmost care before shipping.
Do you ship internationally?
We ship globally except to some Asian countries and remote regions due to agricultural restrictions. Please contact [email protected] for specific country inquiries.
How are plants packaged for shipping?
We use breathable materials and custom cushioning to protect delicate foliage, treating every shipment with the same attention we give our rarest Japanese maples.

Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure transactions.
Can I modify or cancel my order?
Orders can typically be modified within 24 hours. Please contact us immediately at [email protected] for assistance.

Returns & Guarantees

What if my plant arrives damaged?
We stand behind every leaf and petal with our 15-day guarantee. If your plant arrives in less than perfect condition, we’ll make it right. Please contact us with photos of the issue.
What is your return policy?
You may return plants within 15 days of receipt. Due to agricultural regulations, some plants may not be returnable – please contact us first. Return shipping is at customer’s expense unless the plant arrived damaged.

Plant Care

Will my plant come with care instructions?
Absolutely! Each shipment includes our expert guide for acclimating your new specimen to its environment, tailored to the specific plant type.
What should I do when my plant arrives?
Follow our included acclimation guide. Generally, you’ll want to:
1. Unpack immediately
2. Water appropriately
3. Gradually introduce to sunlight
4. Monitor for 2-3 days before repotting
Still have questions? Our plant experts are always happy to help! Contact us at [email protected] or visit our collections to find your next botanical treasure.