At Healthy Plant Shop, we nurture every plant with the same care we extend to our customers. Our shipping and returns policies are designed to ensure your botanical treasures arrive in perfect condition while protecting our delicate specimens.

Shipping Information

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days
  • Standard Shipping: Via DHL or FedEx (10-15 days after dispatch) – $12.95 flat rate
  • Free Shipping: Via EMS (15-25 days after dispatch) for orders over $50

We ship worldwide (excluding parts of Asia and certain remote regions). Please allow additional time for international customs clearance.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Item must be unused and in original packaging
  • All original tags and documentation included
  • Special considerations apply for live plants (see below)

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days with subject “Return Request: [Your Order Number]”
  2. Provide Details: Include photos of damaged items (if applicable) and reason for return
  3. Receive Instructions: We’ll respond within 2 business days with authorization and shipping directions
  4. Ship Your Return: Use original packaging when possible and a trackable shipping method
  5. Processing: We’ll inspect upon receipt and notify you of refund approval

Refund Information

  • Approved refunds processed to original payment method within 5-7 business days after we receive your return
  • Shipping costs are non-refundable unless the return results from our error
  • For exchanges: We’ll ship replacements after receiving your return. Price differences will be refunded or charged accordingly

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong/damaged item). We recommend using trackable shipping with insurance for valuable plants.

Damaged or Incorrect Items

If plants arrive damaged or incorrect, contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange replacement or refund promptly.

Non-Returnable Items

Due to their delicate nature, these plants cannot be returned unless damaged upon arrival (must report within 48 hours):

  • Rare azaleas and rare flowering plants
  • Japanese maple trees
  • Rare conifers
  • Any plant removed from original packaging or planted
  • Gift cards

Sample Return Request Email

Subject: Return Request: [Your Order Number]

Dear Healthy Plant Shop Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item(s) to return: [List plant names and quantities]

Reason for return: [Please describe – damaged, incorrect item, etc.]

Attached are photos showing the item’s condition (if damaged). Please advise on next steps.

Thank you,
[Your Full Name]
[Your Contact Information]

Need Assistance?

Our horticultural support team is happy to help with any shipping or returns questions. Contact us at [email protected] or write to:

Healthy Plant Shop
4391 Church Street
New York, NY 10013
United States

Thank you for cultivating beauty with us. We strive to make every transaction as smooth as a camellia petal.