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Welcome to Healthy Plant Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our botanical treasures. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, excluding parts of Asia and certain remote regions where we cannot ship. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property

All content on usplantationnation.com, including plant descriptions, images, and cultivation guides, is the property of Healthy Plant Shop and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Plant Descriptions

We take great care in describing our azaleas, camellias, rare conifers, and other plants. However, natural variations in size, color, and growth patterns may occur. Images are for illustrative purposes only.

2.2 Special Care Items

Certain plants require specific care:

  • Rare specimens (azaleas, flowering plants, conifers) have strict non-return policies unless damaged in transit
  • Japanese maple trees and other delicate varieties may have seasonal availability restrictions

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. We process orders within 1-2 business days.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are secured with SSL encryption. You agree to provide current, complete payment information.

3.3 Pricing

Prices are in USD and subject to change without notice. We verify prices during processing and will contact you if any discrepancies exist.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods for our living collections:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)

4.2 International Orders

Customers are responsible for any customs duties, taxes, or import fees. Delivery times may vary due to customs clearance.

4.3 Plant Health Guarantee

We package plants with utmost care using specialized materials. Please inspect immediately upon arrival and report any transit damage within 48 hours.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unused and in original packaging
  • With all tags and documentation

5.2 Non-Returnable Items

Due to their delicate nature, these cannot be returned unless damaged in transit:

  • Rare azaleas and flowering plants
  • Japanese maple trees
  • Rare conifers
  • Any plant removed from packaging

5.3 Return Process

  1. Email [email protected] within 15 days with “Return Request: [Order #]”
  2. Include photos of damaged items (if applicable)
  3. Await our return authorization (within 2 business days)
  4. Ship using original packaging and trackable method

5.4 Refunds

Approved refunds are processed within 5-7 business days of receipt. Original shipping costs are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Plant Care

Upon receipt, you assume responsibility for proper plant care. We provide care instructions but cannot guarantee plant survival after delivery.

6.2 Accurate Information

You must provide accurate shipping and payment information. We’re not responsible for delays or failures due to incorrect addresses.

6.3 Prohibited Uses

You may not use our site for any unlawful purpose or to solicit others to perform unlawful acts.

7. Limitation of Liability

Healthy Plant Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Plant health issues arising after delivery due to improper care
  • Delays caused by shipping carriers, weather, or customs

Our maximum liability is limited to the purchase price of the affected items.

8. Governing Law

These terms are governed by the laws of New York, USA. Any disputes shall be resolved in the courts of New York County.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms:

Healthy Plant Shop
4391 Church Street
New York, NY 10013
United States
Email: [email protected]

Thank you for cultivating beauty with us. We’re committed to making every transaction as smooth as a camellia petal.

The Healthy Plant Shop Team